Frequently Asked Questions

Browse our range, select the product you want, choose any applicable options (such as size or colour), and click "Add to Cart". When you are ready, proceed to checkout to enter your delivery and payment details.

We process orders quickly, so please contact us as soon as possible if you need to make changes. We can often accommodate changes if the order has not yet been dispatched. Once dispatched, changes and cancellations are no longer possible.

Yes — if you are purchasing for a business, interior design project, or in bulk quantities, please contact us at sales@innovativefurniture.co.nz or call 022 370 0000 to discuss your requirements.

We accept major credit and debit cards. Payment options shown at checkout are the currently available methods.

Yes, we deliver to most addresses across New Zealand, including the South Island. Rural delivery addresses may attract an additional surcharge, which will be shown at checkout.

Dispatch timing is confirmed after your order is received and payment is processed — we will contact you with your freight details. Estimated transit timeframes after dispatch: Auckland metro 1–3 business days; other North Island main centres 2–5 business days; South Island main centres 3–7 business days. Rural areas may take additional time.

Most furniture deliveries are kerbside or to the front door of a ground-floor property. The carrier will not typically carry items up stairs or into specific rooms. If you have specific requirements, please contact us before ordering.

Yes. Once your order is dispatched, you will receive an email with a tracking number so you can follow your delivery.

Please inspect your delivery immediately on arrival. If you notice damage, note it on the delivery docket, take photographs, and contact us within 48 hours. Do not discard the packaging until the matter is resolved.

We do not accept change-of-mind returns on furniture. We recommend checking all dimensions, materials, and product details carefully before ordering. Your rights under the Consumer Guarantees Act are not affected by this policy.

Please contact us as soon as possible with your order number and photographs of the issue. We will assess the situation and provide a remedy in line with the Consumer Guarantees Act — which may include repair, replacement, or refund.

Once an approved return is received and inspected, refunds are processed within 5–10 business days to your original payment method. The time for funds to appear in your account depends on your bank.

Warranty terms vary by product and supplier. Some products carry a specific manufacturer warranty — details are listed on each product page. Contact us before ordering if you need the written warranty terms for a particular item. Your rights under the New Zealand Consumer Guarantees Act 1993 apply to all purchases and are not affected by any manufacturer warranty.

Many furniture items require some assembly. Where this is the case, it is noted on the product page and assembly instructions are included. If you have questions about a specific product, please contact us before ordering.

We have a detailed Furniture Care Guide on our website with tips for different materials. Always check the care instructions supplied with your product first.

We strive to provide accurate dimensions on every product page. Dimensions are supplied by manufacturers and may have small tolerances (±1–2 cm is common). If precision is critical for your space, please measure carefully and contact us if you have questions.

Our business is located at 14J Ryan Place, Manukau, Auckland. Please contact us before visiting to confirm availability and arrange a suitable time — we cannot guarantee walk-in access at all times.

You can check out as a guest without creating an account. Creating an account lets you track orders, view your order history, and save your details for future purchases.

We use your information to process orders and respond to enquiries. Please see our Privacy Policy for full details on how we collect, use, and protect your personal data.