Privacy Policy

Venture Stakes Limited trading as Innovative Furniture, NZBN 9429049383195 (“we”, “us”, “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the New Zealand Privacy Act 2020 and its Information Privacy Principles.

By using our website or purchasing from us, you agree to the practices described in this policy. If you have questions or concerns, please contact us.

1. Information We Collect

We may collect the following types of personal information:

• Identity and contact information: name, email address, phone number, and delivery address when you place an order or contact us.
• Order information: details of products ordered, payment confirmation references (we do not store full card numbers), and delivery status.
• Account information: login credentials if you create a customer account.
• Usage information: pages visited, device type, browser, and referring URL, collected via cookies and analytics tools.
• Communications: records of enquiries, emails, or phone calls you make to us.

2. How We Use Your Information

We use personal information to:

• Process and fulfil your orders, including arranging delivery
• Communicate with you about your order, including dispatch and delivery updates
• Respond to your enquiries and provide customer service
• Maintain and improve our website and services
• Comply with legal obligations
• Detect and prevent fraud
• Send you marketing communications where you have consented (you can unsubscribe at any time)

3. Sharing Your Information

We do not sell your personal information. We may share it with third parties only as necessary to operate our business:

• Delivery carriers: to arrange dispatch and delivery of your order.
• Payment processors: to securely process your payment. We do not store full card details.
• Analytics providers: to understand website usage (data is aggregated and anonymised where possible).
• Legal and regulatory authorities: where required by law.

Where third parties are engaged, we take reasonable steps to ensure they handle your information in accordance with applicable privacy laws.

4. Cookies

Our website uses cookies to remember your preferences, maintain your cart session, and analyse website traffic. You can manage cookie preferences via the cookie banner on our site or through your browser settings. Disabling essential cookies may affect the functionality of the website.

5. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including meeting legal and accounting requirements. Order records are typically retained for a minimum of seven years in line with New Zealand tax law. You may request deletion of your data subject to applicable legal obligations.

6. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of personal information (subject to legal obligations)
• Withdraw consent to marketing communications at any time
• Lodge a complaint with the Office of the Privacy Commissioner if you believe we have breached the Privacy Act

To exercise these rights, please contact us at sales@innovativefurniture.co.nz.

7. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. Our website uses HTTPS encryption. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “last updated” date. We encourage you to review this policy periodically.

9. Contact

For any privacy-related questions or to exercise your rights, contact us at: