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Innovative Furniture

After-Sales

Report Delivery Damage

If your item arrived damaged or defective, please complete this form as soon as possible. Your rights under the Consumer Guarantees Act 1993 apply — we will contact you once we have reviewed your claim.

Before you submit

  • Do not assemble a damaged item before your claim is reviewed.
  • Keep all original packaging — we may need it for the carrier investigation.
  • Take photos of the damage and the packaging before contacting us.
  • We aim to respond within 2 business days. No remedy is guaranteed before assessment.

Upload photos to Google Drive, Dropbox, iCloud, or similar and paste the shareable link(s) below. Please include photos of both the damage and the packaging where possible.

You can also email photos to sales@innovativefurniture.co.nz with your order number in the subject line.

Fields marked are required. By submitting this form you authorise Innovative Furniture to contact you regarding your claim. No remedy is confirmed until we have completed our assessment under the Consumer Guarantees Act 1993.

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Report Delivery Damage | Innovative Furniture NZ