Shipping
Delivery Information
Everything you need to know about how we deliver your furniture across New Zealand.
NZ-Wide Delivery
We deliver to most addresses throughout New Zealand via Mainfreight. Rural surcharges may apply.
Dispatch Timing
Dispatch timing is confirmed after your order is received and payment is processed. We will be in touch with your freight details.
Tracking Provided
You will receive a tracking number by email once your order has been dispatched.
Delivery Charges
Delivery is charged based on your address, cart volume, and merchandise subtotal. Checkout automatically calculates the amount from your full delivery address — the exact charge is shown before you confirm your order.
| Zone | Rate |
|---|---|
| Auckland local delivery (within 40 km of 14J Ryan Place, Manukau) | NZ$85.00 flat rate |
| North Island (outside local zone) | Mainfreight quote — minimum NZ$85 |
| South Island | Mainfreight quote with cart-value subsidy — minimum NZ$120 |
| Rural / remote addresses | Additional surcharge — shown at checkout |
| Waiheke Island & outlying islands | Contact us for a quote |
If a live freight quote cannot be calculated at checkout, a NZ$120 freight deposit is collected. We will confirm the final freight amount with you before dispatch.
Our Delivery Process
Furniture deliveries are made by Mainfreight and affiliated freight carriers. Most items arrive in the original manufacturer packaging. Delivery is a kerbside / door-to-door service — carriers bring the item to your front door or ground-floor entrance. Assembly and room-placement are not included unless specifically stated on the product page.
For apartment buildings or properties with restricted access, please contact us before ordering so we can advise on delivery suitability.
Estimated Delivery Timeframes
These timeframes are estimates only and begin from the point of dispatch — they do not include the time from order to dispatch. Delays may occur during peak periods, public holidays, or due to carrier disruptions.
| Region | Estimated Transit Time |
|---|---|
| Auckland (metro) | 1–3 business days |
| North Island (main centres) | 2–5 business days |
| South Island (main centres) | 3–7 business days |
| Rural / remote areas | Allow additional 2–5 business days |
| Waiheke Island & outlying islands | Please contact us for a quote |
Receiving Your Order
When your order arrives, inspect all packaging and the furniture itself before signing for delivery. If you notice any damage to the packaging, note this on the delivery docket and take photographs before opening.
Please do not discard packaging if you suspect damage — we may need photographs of both the packaging and the item to process a claim with the carrier.
Damaged or Defective Item?
If your item arrives damaged or has a defect, please report it within 48 hours of delivery. Your rights under the Consumer Guarantees Act 1993 apply regardless of this timeframe — we ask for prompt notice so we can investigate with the carrier effectively.
Do not assemble a damaged item before contacting us, and keep all original packaging until the matter is resolved.
Report delivery damage →Missed Deliveries
If no one is available to receive the delivery, the carrier will leave a card and may attempt redelivery or hold the item at their depot for collection. A redelivery fee may apply for subsequent delivery attempts.
To avoid missed deliveries, ensure someone is available to receive the item or provide authority to leave (ATL) instructions in your order notes. ATL is at your own risk — Innovative Furniture cannot accept responsibility for items damaged, lost, or stolen after an ATL delivery.
Auckland Showroom & Collection
Auckland showroom support — 14J Ryan Place, Manukau. Contact us before visiting to confirm display availability for a specific product.
Collection from our premises may be available by arrangement after we confirm your order is ready. We will contact you with collection details once your order has been processed.
Questions about your delivery?
If you have not received tracking information after your order has been dispatched, or your order has not arrived within the estimated timeframe, please get in touch and we will follow up with our carrier.