Delivery & Pre-Orders

Everything you need to know before you order — whether your item is in stock, what delivery costs, how long it takes and what happens on the day. If anything is unclear, call us on 09 873 6364.

At a glance

Auckland local delivery: flat $85 within our local Auckland zone (about 40 km), however much you buy. Waiheke Island is delivered by freight.
Rest of New Zealand: quoted on the size of your order and your address — shown in the cart before you pay.
Pick-up: free — call at least two days ahead so your order is ready.
Preferred delivery date: optional — choose a date in the cart and we will confirm it with you.

In stock or pre-order?

The product page always tells you which you are looking at. Add to Cart means the item is with us now. Pre-order means it is being made or shipped in — the note above the button shows our current estimate (for example "In transit — ETA" a date, or a timeframe such as "4 weeks").

Pre-orders are paid in full at the time of order — that reserves the stock for you.
The ETA is our supplier's estimate, not a guaranteed date. If it moves, we contact you.
ETAs are shown per size and option, so check the note after choosing your options.
If you order in-stock and pre-order items together, we deliver everything in one go. Want the in-stock part earlier? Ask us — we can split the delivery, but a second freight charge applies.

How delivery is priced

Furniture is bulky rather than heavy, so freight is priced on the cubic volume of your order and where it is going (town or suburb, not just region). Because that depends on your exact order and address, we don't publish a price list — you get a real quote in the cart: enter your 4-digit postcode under Estimate shipping. All prices include GST.

If you see "Freight Deposit — final freight confirmed with you before dispatch", we couldn't get a live carrier quote at that moment. We confirm the actual freight with you before dispatch, and nothing extra is charged without your agreement.

How long it takes (in-stock items)

Auckland: 1–3 business days
North Island main centres: 3–5 business days
South Island main centres: 5–7 business days
Rural and remote: 7–10 business days

These are estimates, not guarantees. Orders placed after 5:00pm NZ time start the next business day. Deliveries run Monday to Friday. North and South Island deliveries outside Auckland go through Mainfreight's home-delivery network. For pre-order items, add the ETA on the product page.

Choosing a delivery date

In the cart, under Preferred delivery date, you can request a date at least three days out. It is a request, not a booking — we confirm it with you before dispatch. Note any access restrictions (narrow driveway, gate code, stairs, lift booking) in the order notes.

Pick-up

Collecting is free. Call us at least two days before you come so your order is picked and waiting. Bring two strong people and a vehicle that fits the item, and check everything for damage before it is loaded — once loaded it is your responsibility. If your item is collected boxed, keep the packaging.

On delivery day

We confirm the day with you before dispatch, and email a tracking number once your order leaves us.
Standard delivery is door to door, and goods are covered against damage in transit. Stairs or moving existing furniture may cost extra — tell us in advance.
Check your item on arrival. If there is visible damage, refuse the delivery and call us on 09 873 6364.
Someone needs to be there. If nobody can receive the delivery, the address is wrong or access wasn't disclosed, re-delivery is charged.

Changes, damage and returns

Wrong address? Tell us within 24 hours of ordering. Addresses can't be changed once in transit.
Cancelling? Orders can be cancelled any time before dispatch.
Damaged in transit? Report it within 24 hours of delivery to sales@innovativefurniture.co.nz with your order number, photos and delivery date.
Change of mind? We don't accept change-of-mind returns. Faulty, damaged or not-as-described items are covered under the Consumer Guarantees Act 1993.

Full terms: shipping policy and refund policy.