Frequently Asked Questions

How do I place an order?

Browse the website, add the items you want to your cart and follow the checkout. Your order is confirmed once payment is received.

What payment methods do you accept?

Visa, Mastercard, Q Mastercard, GEM Visa, online bank transfer, Afterpay and Laybuy, plus finance through our finance partners. See payment methods.

Do you deliver outside New Zealand?

We deliver within New Zealand. For anything else, email sales@innovativefurniture.co.nz.

How much is delivery?

Auckland addresses within our local zone are a flat $85. Everywhere else is quoted on the size of your order and your address, and you see the price in the cart before you pay. Full details on our delivery page.

How do I track my order?

Once your order is dispatched we email you a tracking number. You can also contact us on 09 873 6364 or sales@innovativefurniture.co.nz.

Can I pick up my order?

Yes, pick-up is free. Please call us at least two days ahead so your order is ready. See delivery & pick-up.

Do your products come with a warranty?

Yes. Upholstered furniture made in our own Auckland factory carries a 10-year warranty; imported furniture carries a 2-year warranty; appliances carry their brand's warranty. See our warranty page.

Can I return something if I change my mind?

We don't accept change-of-mind returns, so please check measurements, colours and specifications before ordering. Faulty, damaged or not-as-described items are covered under the Consumer Guarantees Act 1993 — see our refund policy.

Do you offer finance?

Yes — up to 12 months interest-free is available on eligible purchases with Q Mastercard and Finance Now. See finance.

How do I contact you?

Call 09 873 6364 or email sales@innovativefurniture.co.nz.